Key holding & Alarm Response

Alarm Response & Key Holding Services in South Wales

Local Key Holder Service

K9 Protection Ltd provide a key holding and alarm response service where we will dispatch a keyholder to attend your site for one of many reasons, generally to investigate an alarm activation. We could talk all day about security keyholding, but let us tell you what makes K9 Protection Ltd stand out from the competition:

  • We publish our alarm response times in real time (see below). To our knowledge we're the only keyholder in Wales, if not the UK to do this.
  • We adapt our response vehicles to the situation, be that 4x4, van, motorcycles or mountain bike. We were the only keyholding company that deployed using mountain bike in Cardiff for the UEFA final, meaning our response times remained fast.
  • We use GPS to log our attendances in real time - And we discount automatically on the rare occasion we breach the agreed SLA.

K9 Protection have satisfied clients across many industries including corporate, medical, motor industry, engineering and education; in fact you could say we're the welsh dragon of the keyholder industry. Still not convinced? See what one of our clients had to say here: Newport Caravans - Case Study

Bound to SLAs
Service Level Agreements

When setting up an alarm response agreement with a client appointing us for a key holding service, we will agree to a service level and do our best to exceed it at all times. If for any reason we are unable to get to an alarm response call on your site within that timeframe, our system will automatically discount the cost of the call out.

Working Together With Others
Co-Working with alarm monitoring stations

When receiving and responding to an alarm activation on your premises, we will often enter in to a two way dialog with your chosen alarm monitoring station to ensure an appropriate security response from our licensed key holder. Where CCTV is remotely monitored, your monitoring station can alert us with things such as descriptions, hiding places, and activities so our team can safely enter and secure your site when they're tasked to a keyholder response. Where a police attendance is required, we'll work with the police to assist them in containment with view to re-securing your premises as soon as practical.

Transparent, published response times
Published Response Times

At K9 Protection, we're proud of our keyholder service and the keyholder response times that go with it, that's why we publish them in real time! Each call changes the average alarm response times, making this a true and current representation.

Alarm Response Service

If you are looking for an alarm response service within the South-East Wales region, then you'd be hard pushed to find a quicker, more consistent and more honest service than K9 Protection. We believe that we are the keyholding company of choice. In addition to competitively priced key holder service and published alarm response times, we believe our people make us one of the best mobile security companies around Cardiff, Newport, Gwent and beyond.