At K9 Protection, we work closely with property managers and managing agents to protect residential buildings while representing your brand professionally when you’re not on site. We recruit customer-facing security professionals who understand that they are an extension of your management team, delivering the standard of service your residents expect.
Our security concierge service integrates seamlessly into your building’s day-to-day operations to provide dedicated residential security services. Supported by an experienced back-office team and advanced guard management technology, the officers we deploy are far more than a uniform at a desk. Every guard on our payroll is:
- Fully screened to BS7858 prior to employment
- DBS checked with ongoing monitoring
- Required to complete regular, role-specific CPD training
- Actively supervised and regularly visited by management
In addition to high-quality personnel, our service is underpinned by automated digital reporting and real-time oversight, ensuring accurate and timely delivery of incident reports and full transparency of site activity.
Beyond core concierge duties, each site operates under an agreed framework of responsibilities, which may include:
- Regular building patrols to deter unauthorised access and anti-social behaviour
- Fire watch patrols for early detection and prevention
- Access management, including issuing and controlling physical keys and digital access credentials
- Secure parcel handling, with controlled distribution to residents
Our officers receive training in mental health awareness and conflict de-escalation, enabling them to recognise signs of vulnerability and respond calmly and appropriately in sensitive situations.
Remote Concierge
Not every building requires a physical presence 24/7. Where a full-time guard is not necessary, our remote concierge service provides residents with professional out-of-hours support and rapid response capability.
Once the service framework is agreed, residents can contact us directly via a dedicated response line or through call diversion from your main office number.
Typical services include:
- Access issues and lost keys – our mobile response team can attend and assist residents with entry (charges can be passed on where appropriate)
- Noise complaints – professional attendance to de-escalate disturbances
- Unauthorised persons or vagrants – attendance and lawful removal where necessary
- Emergency utility issues – assistance with urgent leaks, power resets, and initial containment
Where physical attendance is required, our mobile response officers routinely operate with Body Worn Video (BWV) for transparency and accountability, with real-time supervisory oversight where appropriate, ensuring that every interaction is professional, proportionate, and fully documented.
Where matters fall outside our remit, we agree in advance how and when to escalate to your nominated contractors. This may include:
- Lift entrapments
- Serious flooding
- Major power or telecoms failures
- Structural or building-threatening emergencies
Contact us to discuss how K9 Protection can provide structured, technology-backed concierge security that protects your building and supports your residents.
We understand that in residential environments, professionalism and tone matter just as much as security; our officers are trained to manage situations calmly, respectfully, and in a way that protects your reputation as well as your residents.
