Mental Health & Wellbeing Policy

“There is no reason why a sprained mind should not be treated with the same seriousness as a sprained wrist”

K9 Protection take the mental health and wellbeing of our team and those we interact with very seriously and are passionate about creating an environment where colleagues feel they can obtain support when they need it. The security industry can be a stressful environment at times, combined with a large element of our work being carried out through the night, the need to “decompress” can be high.

Resources available to our staff:

  • In order to provide the best possible support, K9 Protection have a high proportion of our team trained as mental health first aiders who are available to both staff and patrons within our client’s premises
  • Our management team are qualified in managing mental health first aid in the workplace
  • A published list of support lines is available for both staff and patrons
  • Management are available at all times to talk if needed.
  • Management will always be available to talk through incidents which may be triggering
  • Further support will be made available if needed in regard to incidents which have occurred at work.
  • A library of books including those in the “self help” category is available to our team to borrow.

Resources available to our patrons.

  • All permanent staff on educational or residential sites will be trained as mental health first aiders.
  • All permanent staff on educational or residential sites will be trained as first aiders to at least a level above the minimum requirement (including using defibrillators).
  • On-Call management are trained in mental health first aid & physical first aid
  • A maintained list of “listening services” is accessible to all of our guards to signpost people to.

Incident Review

After any incident which is categorised as relating directly to mental health & wellbeing, a review will take place with staff involved, and where practical with the client and patrons in order for us to attempt to learn how we can better handle similar situations in the future. The level of review will be directly related to:

  • Who was involved
  • How serious the incident was
  • How serious the incident could have been