Diary of a SIA door supervisors course : part 4


The last day of the course had arrived. This was the hands-on training day ‚Ķ... Physical intervention. The morning was spent learning all the theory behind the module with another small multiple-choice exam (not another one ūüėí). This included:

  • what we can and can‚Äôt do in regards to physical intervention. Hearing the horror stories of when it goes wrong and the positives of when it goes right.
  • We were also warned about positional (restraint) asphyxia. This is where someone can be deprived of air resulting in brain damage or even death. It is caused by ground restraints and putting someone in a position where their breathing is restricted and those restraints are now banned from being used.
  • What to do if a medical emergency arises whilst using physical intervention.¬†
  • Recognising Acute Behavioural Disturbance / Excited Delirium / Psychosis. (we were shown videos of how to and not to handle this situation).
  • To ensure after an incident we record all details in case of any repercussions that may occur.
  • Most importantly we were told how being physical is always a last resort.


We then had our lunch break knowing that afterwards we had to be taught and practice the correct methods to be used if we ever needed them.

 We were split into 2 groups and told to go into groups of 3 ensuring a similar build to ourselves, naturally us 3 girls grouped together.  Each group had a trainer, the trainers demonstrated the disengagement techniques one at a time. These techniques are to be used if a customer has been violent towards us and/or have a hold of us.  We then had to practice them until we were able to perform them correctly as we had to pass an assessment on these to show we fully understood them. We were also taught escorting techniques. These are to be used if we have to escort someone off premises. There were solo techniques, partnered techniques, and techniques to use on the opposite gender. Us girls were given the chance to practice all the techniques on some of them males who were bigger and stronger than ourselves as this would be a likely hood in real life.

 And that was it. 4 long days being taught all the strategies we needed to keep ourselves, the public and the venues safe. I had a two week wait ahead of me to see if I passed the course and then I could apply for my SIA license. The course was nowhere near as scary as I had expected. It turned out to be a lot of fun and I am pleased to say I both passed the course and had my license application accepted.